Amazon Contact: Chat, phone and customer support options revealed (2023)

Since Jeff Bezos founded Amazon in 1994, the company has grown tremendously.

While they started out selling books, they have now expanded into physical retail locations (Amazon Books), web hosting services (Amazon Web Services), and even streaming media (Fire TV).

Also, there are a handfulAmazon delivery jobsavailable for drivers inclusiveFulfillment by Amazon,print now, and even dedicateddelivery concessions.

Despite all of its growth, Amazon has remained a customer-focused company that always makes sure that you get immediate support for any issues that arise.

However, Amazon's sheer number of services may leave you wondering how to get help with a specific problem.

In this guide, we'll show you the three methods you can use to contact Amazon customer service and answer some frequently asked questions about Amazon customer service.

4 Amazon Customer Support Topics

Before we discuss the specific methods you can use to contact Amazon customer service, let's discuss some of the most common reasons for contacting Amazon.

It's important to understand these different reasons, as each has its own section on Amazon's "Contact Us" page.

Amazon customer support problems can be divided into five main areas:

1. order support
2. device support
3. Support for digital content and services
4. Amazon Prime support (and other issues)

Let's take a closer look at each of them:

1. Order support

When you visit Amazon's "Contact Us" page, the first section you see is related to Amazon orders.

This includes both digital and physical orders on Amazon.

A great example is the error "Amazon package not received' when making a delivery.

By default, you will see your recent order as shown in the screenshot above.

You have the option to view the item's tracking details (if it's a physical parcel order), return or replace the item, and leave a seller rating.

If you need help with another order, you can click on "Choose another order".

If you need help with anything else related to your order, you can scroll to the bottom of the page and click on the menu under "Tell us more" for more options:

From there you can go to the best contact support method for your order.

2. Device support

In the next section of Amazon's "Contact Us" page, we come to the "Devices" section.

Get help for any Amazon device you own, e.g.Echo Auto, Kindle or Alexa (to name a few).

Amazon will automatically show you a list of all the Amazon devices you currently own (based on your Amazon order history and registered devices).

For support information, click on the desired device.

You can then select more specific options related to your support issue:

From there, Amazon will show you how to get in touch with the best person who can help you.

3. Support for digital content and services

The next section of the Contact Us page is called Services and Digital Content.

Get help for services like Audible, Prime Video, and Amazon Music.

First select the desired service from the list.

Then indicate what you need help with.

For example, here are the options you have to get support for Prime Video:

Once you have selected an option, you will be given information on how to contact Amazon about it.

4. Amazon Prime support (and other issues)

The last section of the Contact Us page is called Prime or Something Else.

Get help with your Amazon Prime membership, as well as other things like Prime Now, Amazon Fresh, Amazon Restaurants, and Amazon gift cards.

By default, you'll mostly see options related to your Prime membership (if you have one) and other topics related to your Amazon account.

However, you can see more topics by clicking on the "See more" text:

To see even more support topics, scroll down and select one of the Tell us more menu options:

3 Contact Methods for Amazon Customer Service

Now that you understand the various Amazon support topics and how to access them, let's explore the three main ways you can contact Amazon customer service:

1. Automated online support
2. chat support
3. phone support

Any of the above methods can be an effective way to get help with your questions, and the best method for you often depends on your personal preferences.

1. Automated online support

We have already discussed this method.

Amazon has set up their contact page so that, in many cases, you don't even have to speak to a customer service representative.

By clicking on the answers to a variety of questions, Amazon can direct you to frequently asked questions or support pages with written answers to your questions.

This isn't always the best way to get support, but it's where you should start.

Even if the written support sections cannot answer your question, you will be directed to the other two contact methods, which we discuss below.

2. Support chat

The next method you can use to contact Amazon customer service is through chat support.

This is a good method when you need an answer to a more specific question that support sites can answer, but you can't (or don't want to) talk to someone on the phone.

To access chat support, you must first go through the automated online support process described above.

After answering a few questions, you should see a section similar to the following (in this case, for Amazon Prime support):

To access chat support, click the Chat button:

Then a window like the following should appear:

Enter a message in the field, then click Start Chat to begin chatting with an Amazon customer service representative:

Once you've done that, you can communicate with someone from Amazon about your questions in real time.

3. Phone support

The last method you can use to contact Amazon customer service is through phone support.

The process to get there is the same as for chat support: follow the instructions and eventually you'll see a menu like the following:

To start a phone conversation with a support representative, click the Phone button:

You will then see the following form:

Make sure your country/region is correct and enter your phone number in the field.

Then click Call Now.

A customer service representative will answer your call as soon as possible.

Please note that you may need to wait a few minutes if the demand for support is particularly high.

Frequently asked questions about Amazon customer service

Now that you understand how to contact Amazon customer service, let's answer some common questions about Amazon customer service in general:

1. How do I apply to be an Amazon Customer Service Representative?

If you're interested in providing the best possible customer experience and working for a company that's on the cutting edge of e-commerce and dozens of other technologies, working as an Amazon customer service representative might be the right job for you.

To find available full-time and part-time Amazon customer service positions, visit theAmazon Customer Service JobsPage on our sister site Gigworker.com.

There you can view job requirements and fill out an application.

2. Does Amazon have a customer service phone number?

They Yes. Amazon's general customer service phone number is1 (888) 280-4331.

However, Amazon recommends using the telephone support contact method described above, as it requires you to verify your identity and answer additional questions (which you should do if you call the general support number).

3. Where are Amazon customer service representatives located?

Amazon employees around the world work tirelessly to provide the best customer service possible.

Here are some of the major cities where support representatives are located:

• Hyderabad, India
• Cebu, Philippines
• Pasay City, Philippines
• San Jose Costa Rica
• Seattle, Washington

As you can see, agents work both in the United States and internationally.

This allows them to serve customers 24/7 in all time zones.

4. Is it safe to contact Amazon customer service?

Amazon takes customer trust very seriously, and its customer service process reflects this.

You must sign in to your Amazon account to get help topics, and you are often prompted to answer additional security questions when you call support.

Despite the many security procedures in place, you should always follow standard online security practices when contacting Amazon customer service.

Never provide your credit card information over the phone or through a chat form (Amazon support agents will never ask you for this information).

This should never be a problem, but it's always best to watch out for scams and scams.

Amazon customer service is here to help you

We hope this guide has helped you understand all the things Amazon customer service can help you with and the available methods of contacting Amazon.

If you're curious about how you can make money working for Amazon in a field other than customer service, check out our guide.Become an Amazon Flex Driver.